Pitta is made by a small team in Vizianagaram, Andhra Pradesh. There is no ticket maze and no bot to get past — mail us, or message the Pitta channel inside the app.
For anything: an account problem, a gift card, a verification request, a press or partnership question.
Phone +91 94919 99998Call or message us on this number during business hours, Monday to Saturday.
In the app The Pitta channelFollow it and write to us in a thread. The fastest route if you are already signed in — we can see the account you are writing from.
When something has gone wrong, tell us the phone number on the account, what you were doing, and what you expected instead. A screenshot settles most things in one reply.
Codes are delivered over WhatsApp to the number you typed. Check that the number is right, including the country code, and that WhatsApp on that phone has a connection. If it still hasn't come, wait a minute and ask again — then mail us the number and we will look at the delivery from our side.
Sign in on the new phone with the same number. Pitta keeps one device signed in at a time, so the old phone signs out by itself and its cached copy is cleared. Right after signing in you will be offered your Google Drive backup — choose Restore to bring your chats across.
Your account is the number, so we cannot move it for you. Mail us before you lose access if you can; once a number is reassigned by the operator, whoever holds it can sign in to a fresh account on it.
On your phone. Our servers hold a message only long enough to deliver it — two days by default, or whatever the channel has set — and then delete it.
Settings → Chat backup. The file goes to a folder in your own Google Drive; Pitta never receives it and the app can only see the files it created there. Restore is offered right after you sign in on a new phone.
That is deliberate. A login code disappears when it expires, and is never written into a backup — a backup file full of live codes is a dangerous thing to leave lying in a Drive.
Open the chat, use the menu, and choose Block verification codes. Be careful with a channel you actually log in to: the next time you sign in there, the code will not arrive. The same menu switches them back on.
The order card in your chat shows its current step: placed, accepted, packed, out for delivery, completed. The shop moves it along, and the rider's name and number appear when the shop adds them. Anything about the goods themselves — a delay, a wrong item, a return — is between you and that shop, and the fastest way to settle it is to reply in the same thread.
Send us the order and a screenshot. Pitta does not take a cut of a shop's order, but if the app quoted you one number and charged another, that is our bug and we want it.
Ask the shop in the thread. Until an order is accepted, most shops will cancel it on the spot.
Cards are issued by our voucher partner and land in your chat with the brand, usually within a few minutes. If a card cannot be issued, the payment is refunded automatically — refunds retry for up to seven days and land back on the method you paid with. Mail us the payment reference if one has not.
The card message carries the code, the PIN, the expiry and the brand's own redemption instructions. Redeem it in that brand's app or website, not in Pitta.
Send us the card message and what the brand said. We take it up with the issuer.
Settings → Delete account, in the app. The screen lists exactly what goes and what has to stay before you confirm, and it is immediate. What deletion does, in detail.
Less than you would expect: your number, which channels you follow, your orders, and messages still inside their retention window. Your name, photo and about text never leave your phone. The whole of it is in the privacy policy.
Unfollow it. On Pitta that is the end of it — a channel you have unfollowed cannot message you again, and it cannot reach you through a reply either. If it is doing something worse than annoying, tell us.
Nothing. No packages, no per-message fee, no fee on your orders. Pitta earns when a customer buys a discounted brand gift card, and that is the whole business model.
Up to ten on one account.
Explore lists verified channels only. Until you are verified, your channel works exactly the same for anyone you send your link to — it simply is not advertised to strangers.
Every channel already has one at yourname.pitta.pro. To use a domain you own, set it in the app under the channel's website settings and point the DNS where we tell you.
Use the Business API. Keys and webhooks are under Channel → Developer.
A verified tick means we checked a real registration against the name on the channel — a GST number, a Udyam registration, a company number, a domain you control, or a document. Start it from the channel's settings; we review and answer.
Two things worth knowing before you apply: a verified channel cannot be renamed or re-categorised afterwards, because the tick is attached to the name we checked. And verification is what unlocks Explore listing and the ability to send authentication codes.
| Privacy policy | pitta.pro/privacy.html |
| Terms of use | pitta.pro/terms.html |
| Account deletion | pitta.pro/delete-account.html |
| Contact | hello@pitta.pro · +91 94919 99998 |